About recent events

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GMSignPainter
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About recent events

Postby GMSignPainter » Fri Feb 02, 2018 2:19 am

Dear Players,

First of all, I am deeply sorry for the wait and I will try to be transparent about what happened.

A few weeks ago, former GMBlissful was caught editing items. He was immediatly withdrawn from the team and all his characters banned.
Thanksfully, most of what he did did not leave his own characters and the few that did was controlled. So we proceeded with cleaning all that mess. However, we did not clean his own characters as they were supposed to be permanently banned.

And then, January 15th update happened and a weird bug appeared in the Login Server. The bug, which was not a coding error on our side but a compiler bug, allowed every banned character to log in (including former GM Characters). Former GMBlissful noticed that and did not wait to abuse it.

The issue is we did not notice that before the 25th, which gave him enough time to do what he wanted, causing a big mess. As soon as we found out, we took the server down and started investigating.
Since a long period had passed and a lot of the items were moved around, it took us quite a while to track everything down, this is why the server has been down for a week.

We thought, maybe we could lock all the accounts that were affected by the issue and proceed to clean them one by one while bringing the server up. This is what we did, this is why the server was up today. However, after discussing a bit later and checking how much cleaning we still need to do, it was not going to be so simple.
Just to give you an example of how messy it can be. A Treasure Map can generate another treasure map as well as items to get more treasure maps as well as money to be used on gambling, creating even more items and more treasure maps, etc... This ended up being a lot of items.
And this is only the top of the iceberg. Now imagine all these items being then moved around, traded with other players, some used to gain fame, DF, etc... That's a huge mess, a lot to revert. Just so you know how huge it was, we had to ban around 300 accounts...

This was not manageable, so we took the server down once again and tried find a solution. Unfortunately, we could not find any.

This is why I have to announce you all with deep regrets that we are going to proceed with a roll back to January the 17th.
I am sorry but this is the only solution we've found. It is that or we have to spend weeks if not months cleaning a ton of characters, meaning no time invested in developping new features, even less time for support and lengthy bans for some players.

On behalf of the whole GM Team, I am deeply sorry. We've tried our best and we've failed you.

However, we are not just going to put server up like that after a roll back and 7 days of down time, that wouldn't be fair to all of you.
This is why we are going to proceed with the following actions :

Starting right now, Quadruple Experience will be active until Sunday the 4th included. After that, triple experience will be active for a week, and then double experience for another week.
Also, starting Monday and for a whole week, the following changes will be applied :

Increased Local War, Castle War and Scenario Quests rewards.
Increased Treasure Map rewards and map to map drop rates.
Gamble Discount
A Daily Free Exp quest will be added
A Daily Free War Point quest will be added (D4 characters only)
A Daily Free DF quest will be added
A Daily Free Fame quest will be added

And in addition to all that, GMNeria & GMTybern will keep you entertained with several upcoming events.

We are again very sorry for all of this and we hope you understand the situation.

Best Regards,

GMSignPainter

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GMSignPainter
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Re: About recent events

Postby GMSignPainter » Fri Feb 02, 2018 2:58 am

Server is back up, Quadruple Experience is on.

Also, some of you raised concerns regarding rares that were crafted during the 17th to 25th period. We will brainstorm and see if we can find a way to compensate for that loss.

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Re: About recent events

Postby GMSignPainter » Fri Feb 02, 2018 8:15 pm

Regarding the loss of valuable items.

We know a lot of you worked hard during the 8 days that were erased to get better gear, Dual 5 items, etc...
We understand it is unfair to you all to lose your hard work.

This is why we propose you the following solution :

If you acquired a valuable item between the 17th and 25th of January and lost it due to the rollback, please submit a ticket over at http://www.dragonraja.eu/support
Be sure to give as much information as possible about the item (like what it is, what rare, how you obtained it, when, etc...) and be sure to precise it is an item you lost due to rollback.
Now, several rules will apply because this is a lot of work for us to treat everyone:

- Only valuable items (Rares past G5 included, Legends, rare Dual 5 items (like Dragon Heart for example), etc...). Double rares are an exception because of SGM (see post below)
- 5 items maximum per character (allowed to go beyond the limit for extremely valuable items, like a G10 item you forgot to mention for example. But we reverse the right to decide what is allowed and what is not)
- The item has to be legit and not come from former GMBlissful (I know most of you can't know about that, but we'll have to check)

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Re: About recent events

Postby GMSignPainter » Fri Feb 02, 2018 9:22 pm

Regarding jobs.
If you were SGM between the 17th and the 25th, submit a ticket about the matter and we will restore the gemstones.
If you were leveling your job, starting monday, Daily job quests will give the triple of the experience they were giving, for a while week.

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Re: About recent events

Postby GMSignPainter » Fri Feb 02, 2018 9:28 pm

Regarding double rares made between the 17th and 25th, we won't recover them, but we will restore you the gemstones to be SGM agian, as mentioned above.

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Re: About recent events

Postby GMSignPainter » Fri Feb 02, 2018 9:32 pm

Another detail, we reserve the right to determine what is considered valuable and what is considered extremely valuable.

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Re: About recent events

Postby GMSignPainter » Tue Feb 06, 2018 10:40 pm

Local Wars have been added to Wednesday & Thursday at 20:00:00 Server Time for this week. (Subject to remain permanent in case of popular demand)

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Re: About recent events

Postby GMSignPainter » Wed Feb 14, 2018 11:18 pm

All Compensation Features will remain active for one extra week !


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